Customer-Centric Automotive Service Advisor

Jim Norton Ford; Oklahoma City (OK); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive Pay

Medical Vision Dental

401(K) Retirement Plan

Group Life Insurance

Flexible Spending Account

Paid Vacation

Employee Discounts

Résumé du poste

Jim Norton Auto Group is looking for a Service Advisor to greet customers, listen to their needs, and schedule appointments. The role includes setting up loaner cars, verifying insurance, and communicating maintenance recommendations based on vehicle history.

The position emphasizes exceptional customer service, integrity, and a willingness to learn new programs while supporting growth within a dynamic auto dealership team. Competitive pay and full benefits are offered.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.

Responsabilités

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Connaissances

Customer service

Energetic

Integrity

Long-term career mindset

Willingness to learn

Outils

Computer skills

Description du poste

Jim Norton Auto Group is looking for a Service Advisor to greet customers, listen to their needs, and schedule appointments. The role includes setting up loaner cars, verifying insurance, and communicating maintenance recommendations based on vehicle history.

The position emphasizes exceptional customer service, integrity, and a willingness to learn new programs while supporting growth within a dynamic auto dealership team. Competitive pay and full benefits are offered.