Seasonal Theater Guest Experience Associate

Cinépolis Cinemas USA; Austin (TX); On-site; USD 17,000 - 23,000; Full time

Job summary

Cinépolis USA is seeking team members for theater operations in our premium cinema locations. The role focuses on delivering professional guest service, handling concessions, and cash operations within a fast-paced environment.

Responsibilities include stocking, customer assistance, opening/closing procedures, and upholding safety and policy standards. Flexibility for holidays and weekends is required; reports to the General Manager.

Qualifications

• Proficient guest service, administrative and follow‑up skills.
• Comfortable communication and cooperation with guests, supervisors, peers, vendors, or partners.
• Standing, walking, lifting, twisting, traversing stairs, and bending frequently.
• Capability to communicate and work effectively with guests in a high-volume setting.
• Good verbal communication skills as well as math skills.
• Ability to meet tight deadlines under minimal supervision.
• Proper cash handling etiquette.
• Knowledge of basic food handling regulations.
• Flexible working hours including holidays and weekends.
• Knowledge of company policy and procedure.

Responsibilities

• Guarantee guest service is professional, helpful, thorough, and timely.
• Concession preparation, cashiering, and maintenance duties.
• Set up and maintain appropriate stock levels for box office and concessions.
• Greet guests, assemble food orders, operate point-of-sale terminals, and make accurate changes.
• Maintain cleanliness of all work areas including concessions, box office, lobby, restrooms, hallway, auditoriums, and employee break room
• Follow a sequence of service policy for each guest transaction.
• Answer questions from guests and resolve any concerns.
• Adhere to all company policy and procedures.
• Complete all opening, mid, and closing procedures.
• Assist wait staff with the distribution of food and the bussing of tables and auditoriums.
• Clear and reset seats and trays before and after each film.
• Assist with crowd control and seating of guests as needed.
• Inform the management team of any guest issues and or maintenance requests.
• Ensure the security of all box office cash and tickets.
• Distribute and understand proper use of hearing-impaired equipment.
• Enforce ratings to keep underage guests from accessing auditoriums with adult content.
• Assist with other functions as instructed by the management team.
• Cognizant of issues with movie projections; communicating with a manager, general manager, or projectionist when issues arise.
• Remain up to date on movie summaries.
• Other duties as assigned.

Skills

Guest service

Communication

Physical endurance

Cash handling

Food handling

Teamwork

Time management

Flexibility

Job description

Cinépolis USA is seeking team members for theater operations in our premium cinema locations. The role focuses on delivering professional guest service, handling concessions, and cash operations within a fast-paced environment.

Responsibilities include stocking, customer assistance, opening/closing procedures, and upholding safety and policy standards. Flexibility for holidays and weekends is required; reports to the General Manager.