Seasonal Tax Office Front Desk Specialist

H&R Block, Inc.; Ligonier (Westmoreland County); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to warmly greet clients and manage daily office operations in person.

You will schedule appointments, guide clients to the right tax professional, and handle check-in and document intake with discretion. Join a collaborative team of tax professionals and develop your skills with training and support, with potential to advance into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with appropriate tax professionals.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain a tidy, efficient office environment to support a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to warmly greet clients and manage daily office operations in person.

You will schedule appointments, guide clients to the right tax professional, and handle check-in and document intake with discretion. Join a collaborative team of tax professionals and develop your skills with training and support, with potential to advance into tax preparation or office leadership.