Seasonal Tax Office Front Desk Specialist

H&R Block, Inc.; Castro Valley (CA); On-site; USD 23,000 - 37,000; Part time

Benefits offered by this job

Competitive pay

Benefits package

Retirement plan

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person. You will connect clients with the right tax professionals and assist with check-in, document intake, and office coordination.

This role emphasizes confidentiality, teamwork, and clear communication, with opportunities to grow into tax preparation or leadership as you gain experience during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through.
• Proficiency with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication

Multitasking

Organizational skills

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person. You will connect clients with the right tax professionals and assist with check-in, document intake, and office coordination.

This role emphasizes confidentiality, teamwork, and clear communication, with opportunities to grow into tax preparation or leadership as you gain experience during tax season.