Seasonal Front Desk & Client Services Specialist

H&R Block, Inc.; Brownwood (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person and manage scheduling. You will greet clients, route inquiries to tax professionals, and support daily office operations in a fast-paced tax season environment.

This in-person role emphasizes professionalism, confidentiality, and teamwork, offering a pathway into tax preparation or office leadership with training and support.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client service

Communication

Multitasking

Team collaboration

Attention to detail

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person and manage scheduling. You will greet clients, route inquiries to tax professionals, and support daily office operations in a fast-paced tax season environment.

This in-person role emphasizes professionalism, confidentiality, and teamwork, offering a pathway into tax preparation or office leadership with training and support.