Seasonal Tax Office Front Desk & Client Experience

H&R Block, Inc.; Carlsbad (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block in Carlsbad, CA is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and a pathway into tax preparation or office leadership.

Availability to work evenings and weekends during tax season is required; this role provides hands-on experience in a tax office setting with potential for growth.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Check-in and intake, including document scanning and organization.
• Maintain clean, professional office operations.
• Collaborate with tax professionals to ensure smooth daily workflows.
• Handle sensitive client information with confidentiality.

Skills

Client service orientation

Interpersonal communication

Team collaboration

Multitasking

Attention to detail

Professionalism

Education

High School Diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling software

Job description

H&R Block in Carlsbad, CA is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and a pathway into tax preparation or office leadership.

Availability to work evenings and weekends during tax season is required; this role provides hands-on experience in a tax office setting with potential for growth.