Front Desk & Client Experience Specialist

H&R Block, Inc.; Vacaville (CA); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block in California seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and room to grow into tax prep or office leadership during peak season.

You will welcome clients, answer calls, handle check-in, keep the office organized, and collaborate with tax professionals while safeguarding confidential information.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Detail-oriented with strong organizational skills.
• Proficient with Microsoft Office, Teams, and scheduling tools.
• Available to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organizing.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Microsoft Office

Teams

Scheduling systems

Evening/weekend availability

Education

High school diploma or GED

Job description

H&R Block in California seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and room to grow into tax prep or office leadership during peak season.

You will welcome clients, answer calls, handle check-in, keep the office organized, and collaborate with tax professionals while safeguarding confidential information.