Seasonal Front Desk & Client Experience Pro

H&R Block, Inc.; San Fernando (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. in California is seeking a seasonal Client Service Professional / Receptionist to greet clients, schedule appointments, manage check-in and intake, and support daily office operations in person.

You will work closely with tax professionals to ensure a smooth client flow and accurate handling of documents. This in-office role requires strong interpersonal skills, confidentiality, and a willingness to work evenings and weekends during tax season.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal communication

Multitasking

Organizational skills

Professionalism

Confidentiality

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in California is seeking a seasonal Client Service Professional / Receptionist to greet clients, schedule appointments, manage check-in and intake, and support daily office operations in person.

You will work closely with tax professionals to ensure a smooth client flow and accurate handling of documents. This in-office role requires strong interpersonal skills, confidentiality, and a willingness to work evenings and weekends during tax season.