Seasonal Tax Front Desk & Client Concierge

H&R Block, Inc.; Fayetteville (NC); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block, Inc. in Fayetteville, NC is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, and coordinate with tax professionals.

This in-person role supports daily office operations and client experience during tax season. You will handle phone calls, scheduling, document intake, and maintain a clean, organized reception area while collaborating with the tax team.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities during the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, scheduling tools).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Team collaboration

Multitasking

Attention to detail

Computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling software

Teams

Job description

H&R Block, Inc. in Fayetteville, NC is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, and coordinate with tax professionals.

This in-person role supports daily office operations and client experience during tax season. You will handle phone calls, scheduling, document intake, and maintain a clean, organized reception area while collaborating with the tax team.