Seasonal Client Service Specialist (Reception & Scheduling)

H&R Block, Inc.; Henderson (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Henderson, NC to greet clients, answer phones, and connect them with the right tax professional. The role emphasizes friendly service and accurate scheduling in a fast-paced office.

You will help ensure client needs are met in person, by phone, or virtually, and contribute to a clean, well-organized office environment. Franchise specifics apply.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office tools.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and resources organized with the team.

Skills

Phone etiquette

Customer service

Multi-tasking

Office software

Scheduling

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Henderson, NC to greet clients, answer phones, and connect them with the right tax professional. The role emphasizes friendly service and accurate scheduling in a fast-paced office.

You will help ensure client needs are met in person, by phone, or virtually, and contribute to a clean, well-organized office environment. Franchise specifics apply.