Front Desk Specialist: Client Experience for Tax Season

H&R Block; Fayetteville (NC); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Fayetteville, NC to greet clients, manage scheduling, and support daily office operations. You'll be the welcoming face of the office and help connect clients with the right tax professional.

This in-person role requires strong interpersonal skills, the ability to multitask, and availability evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities with attention to detail.
• Familiarity with basic computer programs and scheduling tools (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage check-in and intake, including document scanning.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Team collaboration

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Microsoft Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Fayetteville, NC to greet clients, manage scheduling, and support daily office operations. You'll be the welcoming face of the office and help connect clients with the right tax professional.

This in-person role requires strong interpersonal skills, the ability to multitask, and availability evenings and weekends during tax season.