Seasonal Tax Client Concierge

H&R Block, Inc.; Alpine (CA); On-site; USD 24,000 - 30,000; Full time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist to deliver friendly greetings, handle phone calls, and connect clients with the right tax professionals. You will schedule appointments and assist clients across in-person, phone, and virtual channels, helping maintain a well-organized office environment.

The role emphasizes exceptional customer service and the ability to multitask while supporting a team in a fast-paced franchise office.

Qualifications

• Experience in a fast-paced environment and customer service is required.
• Ability to multi-task and manage time effectively is essential.
• Strong organizational skills and attention to detail are important.
• Basic computer skills including Microsoft Office are expected.

Responsibilities

• Answer phones and greet clients in a friendly manner.
• Match clients with the appropriate tax professional.
• Schedule clients per their preferred times.
• Ensure client needs are met in person, on the phone, or virtually.
• Maintain office cleanliness and organize resources with the team.

Skills

Customer service experience

Multi-tasking

Time management

Organizational skills

Fast-paced environment experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist to deliver friendly greetings, handle phone calls, and connect clients with the right tax professionals. You will schedule appointments and assist clients across in-person, phone, and virtual channels, helping maintain a well-organized office environment.

The role emphasizes exceptional customer service and the ability to multitask while supporting a team in a fast-paced franchise office.