Seasonal Tax Client Concierge

H&R Block, Inc.; Harrisville (WV); Sur place; USD 17 000 - 21 000; Plein temps

Résumé du poste

H&R Block, Inc. seeks a Seasonal Client Service Professional/Receptionist to greet clients, answer calls, and help connect clients with the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, and virtual channels.

The role supports a fast-paced franchise office environment, with a focus on delivering excellent customer service and maintaining a clean, organized workspace. Flexibility for multiple locations is preferred.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office programs.

Responsabilités

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested.
• Help ensure all clients' needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Connaissances

Customer service

Multi-tasking

Time management

Organizational skills

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

H&R Block, Inc. seeks a Seasonal Client Service Professional/Receptionist to greet clients, answer calls, and help connect clients with the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, and virtual channels.

The role supports a fast-paced franchise office environment, with a focus on delivering excellent customer service and maintaining a clean, organized workspace. Flexibility for multiple locations is preferred.