Seasonal Store Lead: Elevate Customer Experience & Ops

Five Below Inc; Jacksonville (FL); On-site; USD 18,000 - 25,000; Part time

Job summary

Five Below in Jacksonville is seeking a capable Store Manager on an hourly basis to lead crew, oversee daily operations and deliver exceptional customer service. You will train staff, manage stock, and ensure smooth opening/closing procedures while driving sales and controlling costs.

The role requires a minimum of 1 year in a supervisory capacity, strong communication skills, and the ability to multi-task in a fast-paced retail environment. Benefits information is available on the company site.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members wow the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

High School Diploma

College experience

Management experience

Verbal and written communication

Multi-tasking

Creative thinking

Staying calm under pressure

Education

High School Diploma or equivalent

Job description

Five Below in Jacksonville is seeking a capable Store Manager on an hourly basis to lead crew, oversee daily operations and deliver exceptional customer service. You will train staff, manage stock, and ensure smooth opening/closing procedures while driving sales and controlling costs.

The role requires a minimum of 1 year in a supervisory capacity, strong communication skills, and the ability to multi-task in a fast-paced retail environment. Benefits information is available on the company site.