Seasonal Store Lead - Customer Service & Ops

Five Below Inc; Denton (TX); On-site; USD 16,000 - 17,000; Full time

Job summary

Five Below in Denton, TX is hiring for an hourly managerial role. The position involves supervising store associates, training on our customer service standard, and ensuring smooth daily operations, including opening/closing duties and cash handling. A minimum of 1 year management experience and strong communication are required.

The role emphasizes hands-on supervision, merchandising coordination, and delivering a fast, friendly checkout experience to guests in a dynamic retail environment.

Qualifications

• High School Graduate or equivalent.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and adapt to a fast-paced environment.
• Strong leadership and customer service orientation.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Oversee daily activities of all store associates and ensure high-quality customer service.
• Assist with receiving, unpacking, and organizing new stock for quick shelf placement.
• Act as Manager on Duty, taking responsibility for store operations and staff management.

Skills

Communication skills

Multitasking

Creative thinking

Pressure management

Education

High School diploma

College experience preferred

Job description

Five Below in Denton, TX is hiring for an hourly managerial role. The position involves supervising store associates, training on our customer service standard, and ensuring smooth daily operations, including opening/closing duties and cash handling. A minimum of 1 year management experience and strong communication are required.

The role emphasizes hands-on supervision, merchandising coordination, and delivering a fast, friendly checkout experience to guests in a dynamic retail environment.