Store Operations Lead – Customer Experience

Five Below; Weatherford (TX); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below in Weatherford, TX is seeking a capable Store Manager on Duty who can lead daily store operations, train associates, and deliver exceptional customer service. The role requires at least 1 year of management experience and strong communication skills.

Responsibilities include opening/closing the store, cash handling, stock receiving, and optimizing merchandising to drive sales while controlling costs. Candidates must be 18+ and able to work varied shifts.

Qualifications

• High School graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and remain composed under pressure.

Responsibilities

• Wowing customers through personal contact with guests.
• Trains crew on BEST customer service experience.
• Oversee daily activities of store associates and ensure performance.
• Assist with receiving, unpacking, and organizing stock for quick floor placement.
• Act as Manager on Duty when needed and handle store operations and issues.
• Open or close the store: secure cash, lock doors, set alarms, daily setup.
• Support onboarding and ongoing training of associates on policies and procedures.
• Drive store sales and control expenses by optimizing merchandising and service.
• Partner with store leadership on merchandising and World Recovery procedures.
• Perform store maintenance such as cleaning, stock room upkeep, and waste removal.

Skills

Communication

Multi-tasking

Creative thinking

Leadership

Customer service

Store operations

Education

High School diploma

College experience preferred

Job description

Five Below in Weatherford, TX is seeking a capable Store Manager on Duty who can lead daily store operations, train associates, and deliver exceptional customer service. The role requires at least 1 year of management experience and strong communication skills.

Responsibilities include opening/closing the store, cash handling, stock receiving, and optimizing merchandising to drive sales while controlling costs. Candidates must be 18+ and able to work varied shifts.