Seasonal Shift Leader — Inspire Sales & Service

Miniso; Concord (NC); On-site; USD 21,000 - 23,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will help manage cashiering, opening/closing, merchandising, and cash handling while promoting the store’s membership program to drive customer loyalty.

The role emphasizes leading by example, maintaining store standards, and participating in promotions to meet KPIs and provide memorable customer experiences.

Qualifications

• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet KPI goals, and exceed customer expectations.
• Train and develop sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Customer engagement

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will help manage cashiering, opening/closing, merchandising, and cash handling while promoting the store’s membership program to drive customer loyalty.

The role emphasizes leading by example, maintaining store standards, and participating in promotions to meet KPIs and provide memorable customer experiences.