Seasonal Shift Leader — Lead Sales & Service

MINISO USA; Whitehall (Lehigh County); On-site; USD 23,000 - 26,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training, and delivering exceptional customer service. You will help drive KPIs, manage cash handling, merchandising, and store upkeep while promoting the store’s membership program to strengthen customer loyalty.

The role requires leadership, multitasking, and strong communication in a fast-paced retail environment. Key responsibilities include opening/closing, loss prevention, and ensuring a positive

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader.
• High school diploma or equivalent; associate degree preferred.
• Strong leadership and customer-service focus.

Responsibilities

• Lead by example to drive sales and meet store KPI goals.
• Train and develop sales associates for product knowledge and engagement.
• Support daily operations: replenishment, fronting, cash handling, merchandising.
• Maintain store appearance and stock levels; implement visual updates.
• Open/close the store, ensure safety and cleanliness compliance.
• Resolve customer concerns professionally and escalate when needed.
• Support Loss Prevention and adhere to company policies.
• Process sales transactions accurately using POS systems.
• Participate in store promotions and events.

Skills

Leadership

Multitasking

POS systems

Travel between stores

Education

High school diploma or equivalent

Associate degree preferred

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training, and delivering exceptional customer service. You will help drive KPIs, manage cash handling, merchandising, and store upkeep while promoting the store’s membership program to strengthen customer loyalty.

The role requires leadership, multitasking, and strong communication in a fast-paced retail environment. Key responsibilities include opening/closing, loss prevention, and ensuring a positive