Seasonal Shift Lead: Elevate Service & Sales

Miniso; San Dimas (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to support the Store Manager in daily operations, training associates, and delivering exceptional customer service. This role focuses on achieving KPIs, maintaining store standards, and handling cash, merchandising, and shipments.

You will promote our membership program and foster a lively, customer-focused environment that embodies Life is for Fun. Previous retail supervision is preferred, with strong leadership and communication skills essential for success.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ year as keyholder, supervisor, or shift leader in retail.
• Strong leadership, interpersonal and conflict-resolution skills.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor and at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Customer service

Multitasking

Cash handling

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to support the Store Manager in daily operations, training associates, and delivering exceptional customer service. This role focuses on achieving KPIs, maintaining store standards, and handling cash, merchandising, and shipments.

You will promote our membership program and foster a lively, customer-focused environment that embodies Life is for Fun. Previous retail supervision is preferred, with strong leadership and communication skills essential for success.