Seasonal Shift Leader: Fast-Paced Retail & Service

Miniso; Cincinnati (OH); On-site; USD 22,000 - 25,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily store operations, associate training, and delivering exceptional customer service. You will support cash handling, merchandising, shipments, and promotions while fostering a positive, energetic environment that aligns with our customer commitment.

The role emphasizes leadership, in-store excellence, and active involvement in loss prevention and process adherence. Prior retail supervisory experience is preferred.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years as keyholder, supervisor, or shift leader in retail preferred.

Responsibilities

• Lead by example to drive sales and achieve KPI goals.
• Train and develop sales associates for product knowledge and customer engagement on sales floor and at register.
• Support daily operations including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance and stock levels; implement visual merchandising updates.
• Open and close the store; ensure safety, cleanliness, and policy compliance.
• Resolve customer concerns professionally; escalate to Store Manager when needed.
• Support Loss Prevention efforts and adherence to company policies.
• Maintain professionalism and enthusiasm aligned with MINISO USA’s customer commitment.
• Process sales transactions accurately using point-of-sale systems.
• Participate in store promotions and events to support business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Retail operations knowledge

POS systems

Travel between stores

Education

High school diploma or equivalent

Associate degree preferred

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily store operations, associate training, and delivering exceptional customer service. You will support cash handling, merchandising, shipments, and promotions while fostering a positive, energetic environment that aligns with our customer commitment.

The role emphasizes leadership, in-store excellence, and active involvement in loss prevention and process adherence. Prior retail supervisory experience is preferred.