Seasonal Shift Leader: Lead the Team & Elevate Service

MINISO USA; Pittsburgh (Allegheny County); On-site; USD 23,000 - 26,000; Full time

Job summary

MINISO USA in the United States is seeking a Shift Leader to assist the Store Manager with daily operations, training, and delivering exceptional customer service on the sales floor and at the register.

You will drive store KPIs, oversee cash handling, merchandising, and promotions, and promote the store's membership program to build loyalty while maintaining a fun, fast-paced retail environment.

Qualifications

• Requires leadership and customer-service excellence to drive sales and support KPI achievement.
• Experience training and developing sales associates for product knowledge and engagement on the floor and at the register.
• Strong cash handling, POS operation, and adherence to retail policies and procedures.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Customer service

Cash handling

POS systems

Retail operations

Training & development

Interpersonal skills

Education

High school diploma or equivalent

Associate degree preferred

Job description

MINISO USA in the United States is seeking a Shift Leader to assist the Store Manager with daily operations, training, and delivering exceptional customer service on the sales floor and at the register.

You will drive store KPIs, oversee cash handling, merchandising, and promotions, and promote the store's membership program to build loyalty while maintaining a fun, fast-paced retail environment.