Shift Leader: Inspire Sales, Service & Store Ops

Miniso; New Jersey; On-site; USD 22,000 - 26,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help manage cash handling, merchandising, opening/closing, and loyalty program activities to boost store KPIs and customer satisfaction.

The role requires leadership ability, strong communication, and flexibility to move between store locations as needed. A high school diploma is preferred with 1+ years in a supervisory capacity.

Qualifications

• Strong leadership and interpersonal skills.
• Ability to multitask in a fast-paced retail environment.
• Basic knowledge of retail operations and POS systems.
• Willingness to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates for product knowledge and customer engagement on the sales floor and at the register.
• Support daily operations including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensure recovery and cleanliness, and comply with safety procedures.
• Resolve customer concerns professionally and escalate issues to the Store Manager when necessary.
• Support Loss Prevention and ensure adherence to company policies.
• Maintain a professional attitude and align with MINISO USA’s customer commitment.
• Process sales transactions accurately using POS systems.
• Participate in store promotions and sales events.

Skills

Leadership

Customer engagement

Multitasking

Interpersonal skills

POS systems

Retail operations

Conflict resolution

Travel between stores

Education

High school diploma

Associate degree preferred

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help manage cash handling, merchandising, opening/closing, and loyalty program activities to boost store KPIs and customer satisfaction.

The role requires leadership ability, strong communication, and flexibility to move between store locations as needed. A high school diploma is preferred with 1+ years in a supervisory capacity.