Seasonal Shift Leader - Drive Sales & Customer Experience

Miniso; Scranton (Lackawanna County); On-site; USD 23,000 - 26,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to support the Store Manager in daily operations, training associates, and delivering exceptional customer service. You will help achieve store KPIs, maintain standards, handle cash, merchandising, opening/closing, and shipments, and promote the membership program to foster loyalty and create memorable shopping experiences.

The role requires 1+ year of leadership experience in a retail environment, strong communication and multitasking abilities, and a

Qualifications

• 1+ year of experience as a keyholder, supervisor, or shift leader in retail
• High school diploma or equivalent; associate degree preferred
• Strong leadership and customer service skills
• Willingness to travel between store locations

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates for strong product knowledge and customer engagement.
• Support daily operations: replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, stock levels, and implement visual merchandising updates.
• Open and close the store, ensure recovery and clean condition per safety procedures.
• Resolve customer concerns professionally and escalate issues to the Store Manager when necessary.
• Support Loss Prevention efforts and adherence to company policies.
• Maintain a professional attitude, align with MINISO USA’s customer commitment.
• Process sales transactions accurately using point-of-sale systems.
• Participate in store promotions and events to support business objectives.

Skills

Leadership

Customer engagement

Cash handling

Merchandising

Training others

Multitasking

Interpersonal skills

Conflict resolution

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to support the Store Manager in daily operations, training associates, and delivering exceptional customer service. You will help achieve store KPIs, maintain standards, handle cash, merchandising, opening/closing, and shipments, and promote the membership program to foster loyalty and create memorable shopping experiences.

The role requires 1+ year of leadership experience in a retail environment, strong communication and multitasking abilities, and a