Seasonal Shift Leader: Lead Teams & Drive KPIs

Miniso; Louisville (KY); On-site; USD 21,000 - 23,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. This role contributes to achieving KPIs, upholding store standards, and handling events with a focus on customer satisfaction.

The Shift Leader will drive store performance, manage cash handling and merchandising, and ensure open/close procedures are followed.

Qualifications

• 1+ year as keyholder/supervisor in retail.
• Strong leadership and customer service skills.
• Willingness to travel between store locations.

Responsibilities

• Lead by example to drive sales and meet KPIs.
• Train and develop sales associates for product knowledge and engagement.
• Support daily operations: replenishment, fronting, merchandising, cash handling.
• Open/close procedures, store recovery, and safety compliance.
• Resolve customer concerns professionally and escalate when needed.
• Support loss prevention and adhere to company policies.
• Process transactions accurately using POS systems.
• Participate in promotions and events to achieve business goals.

Skills

Leadership

Customer service

Team training

Sales

Communication

Time management

Education

High school diploma or equivalent

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. This role contributes to achieving KPIs, upholding store standards, and handling events with a focus on customer satisfaction.

The Shift Leader will drive store performance, manage cash handling and merchandising, and ensure open/close procedures are followed.