Shift Leader: Inspire Sales & Customer Experience

Miniso; Naples (FL); In loco; USD 21.000 - 25.000; Tempo pieno

Descrizione del lavoro

MINISO is seeking a Shift Leader to support the Store Manager in daily operations, training associates, and delivering exceptional customer service. You will help drive KPIs, ensure store standards, and manage tasks from cashiering to merchandising and open/close routines.

The role emphasizes leadership, inventory upkeep, visual updates, cash handling, and promoting the store’s membership program to build customer loyalty.

Competenze

• High school diploma or equivalent; associate degree preferred.
• 1+ years as keyholder, supervisor, or shift leader in retail.
• Experience training sales associates and engaging customers on the sales floor.

Mansioni

• Lead by example to drive sales and meet KPI goals.
• Train and develop sales associates on product knowledge and customer engagement.
• Support daily operations including replenishment, cash handling, and merchandising.
• Open/close store; ensure safety and compliance.
• Resolve customer concerns and escalate when needed.
• Support loss prevention and ensure adherence to policies.
• Process transactions accurately on POS and participate in promotions.

Conoscenze

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Formazione

High school diploma

Associate degree preferred

Strumenti

POS systems

Descrizione del lavoro

MINISO is seeking a Shift Leader to support the Store Manager in daily operations, training associates, and delivering exceptional customer service. You will help drive KPIs, ensure store standards, and manage tasks from cashiering to merchandising and open/close routines.

The role emphasizes leadership, inventory upkeep, visual updates, cash handling, and promoting the store’s membership program to build customer loyalty.