Seasonal Shift Leader: Drive Sales & Service

MINISO USA; Strongsville (OH); On-site; USD 22,000 - 25,000; Full time

Job summary

MINISO USA is seeking a Shift Leader in Strongsville, OH to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. The role supports KPI achievement, store standards, cash handling, merchandising, and shipment processing.

You will also promote the store’s membership program to foster customer loyalty and create a positive, energetic environment that drives results and memorable experiences for customers and staff.

Qualifications

• High school diploma or equivalent required.
• 1+ years of experience as a keyholder, supervisor, or shift leader in retail preferred.
• Strong product knowledge and customer engagement on the sales floor and at the register.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Customer service

Training

Merchandising

Cash handling

Multitasking

Interpersonal skills

Conflict resolution

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader in Strongsville, OH to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. The role supports KPI achievement, store standards, cash handling, merchandising, and shipment processing.

You will also promote the store’s membership program to foster customer loyalty and create a positive, energetic environment that drives results and memorable experiences for customers and staff.