Shift Leader: Drive Sales, Lead Team & Inspire Service

Miniso; La Habra (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help drive KPIs, manage cash handling, merchandising, and inventory, while promoting the store’s membership program.

You will lead by example on the sales floor and at the register, ensure accurate transactions, and support loss prevention. This role requires flexibility to travel between store locations as needed and a passion for

Qualifications

• High school diploma or equivalent required.
• 1+ years in a leadership role in retail preferred.
• Experience with POS and cash handling preferred.

Responsibilities

• Lead by example to drive sales and meet KPIs.
• Train and develop sales associates on product knowledge and customer engagement.
• Support daily operations: replenishment, fronting, maintenance, cash handling, merchandising.
• Maintain store appearance and stock levels; implement visual updates.
• Open/close procedures; ensure safety and cleanliness.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Retail operations

Customer engagement

Cash handling

Training associates

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help drive KPIs, manage cash handling, merchandising, and inventory, while promoting the store’s membership program.

You will lead by example on the sales floor and at the register, ensure accurate transactions, and support loss prevention. This role requires flexibility to travel between store locations as needed and a passion for