Seasonal Sales Pro — Elevate Customer Experience

West Elm; Cleveland (OH); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations and holidays

Health benefits

Job summary

West Elm in Cleveland is seeking a Sales Associate to provide customers with a unique shopping experience, blending attentive service with in-depth product knowledge in a fast-paced retail setting.

You will help customers with gift wrap, registry, catalogs and special orders, while employing effective selling techniques to grow sales and productivity. Strong communication and teamwork are essential to thrive with this dynamic brand.

Qualifications

• 1–2 years of customer service experience
• Retail sales experience preferred
• Full-time availability to meet business needs
• Ability to work in a fast-paced specialty retail environment

Responsibilities

• Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards
• Achieve established sales and contest goals; maintain knowledge of current sales and promotions
• Assist customers with services including gift wrap, gift registry, locating merchandise, catalog orders and special orders
• Utilize effective selling techniques to build multiple sales and increase productivity
• Demonstrate comprehensive product knowledge including features and benefits
• Process, ticket and restock merchandise as needed
• Assist in visual merchandise presentation, signage and lighting
• Uphold store maintenance and cleanliness standards and stockroom upkeep
• Perform register transactions (sales, returns, exchanges)
• Perform other duties as assigned by management
• Comply with all Company policies and procedures

Skills

Customer service

Sales skills

Teamwork

Time management

Visual merchandising

Cash handling

Education

High school diploma or equivalent preferred

Tools

POS system

Job description

West Elm in Cleveland is seeking a Sales Associate to provide customers with a unique shopping experience, blending attentive service with in-depth product knowledge in a fast-paced retail setting.

You will help customers with gift wrap, registry, catalogs and special orders, while employing effective selling techniques to grow sales and productivity. Strong communication and teamwork are essential to thrive with this dynamic brand.