Sales Associate - Elevate Customer Experience

West Elm; San Mateo (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations and holidays

Health, dental and vision insurance

Job summary

West Elm in San Mateo, CA is hiring a Sales Associate to deliver a distinctive shopping experience with excellent customer service. You will use effective selling techniques and share in-depth product knowledge in a fast-paced specialty retail setting.

The role emphasizes achieving sales goals, assisting with services like gift wrap and registries, and maintaining visual merchandising. Flexible full-time hours and a strong focus on teamwork are expected.

Qualifications

• 1-2 years customer service and retail sales experience
• High school diploma or equivalent preferred
• Full-time associates should have open availability to meet business needs
• Weekend availability may be required for some shifts

Responsibilities

• Provide sincere, friendly and energetic customer service by exemplifying world-class service standards
• Achieve established sales and contest goals; maintain knowledge of current sales and promotions
• Assist customers with services including gift wrap, gift registry, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
• Utilize effective selling techniques to build multiple sales and increase productivity
• Demonstrate comprehensive product knowledge, including features and benefits
• Efficiently and accurately perform register transactions i.e. sales, returns and exchanges
• Assist in implementation and maintenance of visual merchandise presentation, signage and lighting
• Uphold store maintenance and cleanliness; straighten, clean and help stockroom as needed
• Process, ticket, and restock merchandise as needed
• Perform other duties as assigned by management
• Comply with all Company policies and procedures

Skills

Customer service

Sales

Teamwork

Open availability

Merchandising

POS system

Education

High school diploma or equivalent

Tools

POS system

Job description

West Elm in San Mateo, CA is hiring a Sales Associate to deliver a distinctive shopping experience with excellent customer service. You will use effective selling techniques and share in-depth product knowledge in a fast-paced specialty retail setting.

The role emphasizes achieving sales goals, assisting with services like gift wrap and registries, and maintaining visual merchandising. Flexible full-time hours and a strong focus on teamwork are expected.