Seasonal Retail Specialist: Customer Experience & Framing

Michaels Stores; Lexington (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Tuition assistance

Adoption assistance

Commuter benefits

Flexible spending accounts

Voluntary insurance options

Job summary

Michaels Stores is a leading arts and crafts retailer with a long-standing presence in North America. This Lexington location seeks team members who can deliver friendly customer service, assist shoppers, and operate the checkout efficiently.

Team members help customers find products, enroll them in rewards, and support omni-channel options like BOPIS/SFS. The role emphasizes stock, recovery, and adherence to SOPs while representing the Michaels brand in a positive light.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide fast, friendly checkout with cash handling to standards
• Engage customers in the rewards program and enrollments
• Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Stock merchandise and maintain store recovery and shelf readiness
• Support safety, shrink programs and SOP adherence

Skills

Customer service

Cash handling

Job description

Michaels Stores is a leading arts and crafts retailer with a long-standing presence in North America. This Lexington location seeks team members who can deliver friendly customer service, assist shoppers, and operate the checkout efficiently.

Team members help customers find products, enroll them in rewards, and support omni-channel options like BOPIS/SFS. The role emphasizes stock, recovery, and adherence to SOPs while representing the Michaels brand in a positive light.