Seasonal Retail Specialist - Framing & Customer Experience

Michaels; City of Poughkeepsie (NY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, vision benefits

Tuition assistance

Job summary

Michaels is seeking team members for the Poughkeepsie, NY store to deliver friendly customer service, assist shoppers, and ensure a fast checkout. You will help locate products, enroll customers in Rewards and Private Label Credit Cards, and engage them in the VOC survey.

You will participate in truck unloading, stocking, planograms, and store recovery while supporting BOPIS and SFS processes. This role requires standing, lifting, and availability for nights and weekends.

Qualifications

• Retail or customer service experience preferred.
• Ability to handle cash and operate a register.
• Familiarity with in-store programs (Rewards, Private Label Cards) and VOC.
• Comfort with stock, truck unloading, and planogram duties.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on Rewards and Private Label Card enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes (BOPIS, SFS)
• Participate in truck unload, stocking, and planogram processes
• Complete merchandise recovery and maintain stock and store appearance
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to SOPs and company policies; model positive conduct for team members
• Cross trained in Custom Framing selling and production
• Retail and/or customer service experience preferred

Skills

Customer service

Cash handling

Store merchandising

Omni-channel knowledge

Job description

Michaels is seeking team members for the Poughkeepsie, NY store to deliver friendly customer service, assist shoppers, and ensure a fast checkout. You will help locate products, enroll customers in Rewards and Private Label Credit Cards, and engage them in the VOC survey.

You will participate in truck unloading, stocking, planograms, and store recovery while supporting BOPIS and SFS processes. This role requires standing, lifting, and availability for nights and weekends.