Seasonal Retail Service & Framing Specialist

Michaels; Florence (KY); Hybrid; USD 17,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

401(k) with employer match

Tuition assistance

Flexible spending accounts

Commuter benefits

Job summary

The Michaels Companies Florence, KY store seeks a team member to deliver friendly customer service, assist shoppers, and maintain stock and merchandising standards. You’ll help customers locate products, participate in checkout, and support omni-channel processes including BOPIS and SFS.

Candidates should have retail or customer service experience, be able to stand for long periods, and be willing to work nights, weekends, and early mornings. Benefits and employee discounts are available.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Customer service

Cash handling

Stocking

Merchandising

Job description

The Michaels Companies Florence, KY store seeks a team member to deliver friendly customer service, assist shoppers, and maintain stock and merchandising standards. You’ll help customers locate products, participate in checkout, and support omni-channel processes including BOPIS and SFS.

Candidates should have retail or customer service experience, be able to stand for long periods, and be willing to work nights, weekends, and early mornings. Benefits and employee discounts are available.