Seasonal Retail Pro: Customer Champion & Stock Specialist

Michaels; Conway (NH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

401(k) with match

Medical coverage

Dental coverage

Vision coverage

Job summary

Michaels in Conway, NH is seeking a friendly Team Member to help customers shop, locate products, and provide solutions while maintaining a fast and accurate checkout experience.

You will engage shoppers with the Rewards program, assist with Buy Online Pickup in Store and Ship From Store, stock shelves, and keep the store well merchandised and safe. Opportunities exist for framing-related cross-training.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.

Job description

Michaels in Conway, NH is seeking a friendly Team Member to help customers shop, locate products, and provide solutions while maintaining a fast and accurate checkout experience.

You will engage shoppers with the Rewards program, assist with Buy Online Pickup in Store and Ship From Store, stock shelves, and keep the store well merchandised and safe. Opportunities exist for framing-related cross-training.