Seasonal Stock & Customer Service Specialist

Michaels; Concord (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

401(k) match

Medical benefits

Tuition assistance

Job summary

Michaels Concord store is seeking team members to help customers shop, find products, and ensure a fast, friendly checkout experience. You will unload trucks, stock merchandise, and maintain in-stock, well-merchandised aisles.

You’ll engage customers with rewards and private label card enrollments while upholding store standards and safety policies. Responsibilities include assisting with omnichannel processes, recovering merchandise, and supporting planograms.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods.
• Able to lift boxes and stock shelves.

Responsibilities

• Assist customers in locating products and offering solutions.
• Provide fast, friendly checkout and process cash handling to standards.
• Promote rewards programs and enroll customers in Private Label Credit Cards.
• Educate customers on VOC surveys and Omni channel options (BOPIS/SFS).
• Participate in truck unloading, stocking, and planogram (POG) maintenance.
• Ensure merchandise is in stock and well-merchandised; support shrink and safety programs.

Skills

Customer service

Cash handling

Merchandising

POS systems

Retail experience

Communication

Tools

Point of Sale systems

Job description

Michaels Concord store is seeking team members to help customers shop, find products, and ensure a fast, friendly checkout experience. You will unload trucks, stock merchandise, and maintain in-stock, well-merchandised aisles.

You’ll engage customers with rewards and private label card enrollments while upholding store standards and safety policies. Responsibilities include assisting with omnichannel processes, recovering merchandise, and supporting planograms.