Seasonal Retail Ops Associate — Elevate Guest Experience

Alo; Rochester Hills (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Monthly Store Incentives

Clothing Allowance

Free membership to ALO Wellness Club,

with access to hundreds of streaming

Job summary

ALO is seeking a Seasonal Operations Associate for part-time work in Rochester Hills to support peak periods and deliver exceptional guest experiences. The role emphasizes inventory accuracy, visual standards, and seamless store operations, with a strong focus on customer service and teamwork.

The associate works up to 20 hours per week during the season, including blackout periods around Thanksgiving and the holidays, while contributing to a high-performing store environment.

Qualifications

• 1+ years in a client-centric, sales & operational environment.
• Must move continuously throughout store.
• Able to lift up to 50 pounds.
• Able to lift, bend, kneel, climb, crawl and twist, and safely climb up/down a ladder.
• Able to stand and move for an entire shift.
• Passion for customer service and delivering exceptional experiences.
• Self-motivated with a desire to achieve results and excel individually, and as a team.
• Aligns with and embodies ALO’s Guiding Principles.

Responsibilities

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink.
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to ascend process or system gaps.
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management.
• Maintain and champion strong visual standards for the sales floor.
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized.
• Support a safe work environment and efficient operation through strong stockroom standards and processes.
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests.
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence.
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies.
• Resolve client needs quickly & effectively ensuring customer satisfaction.
• Identify product concerns and communicate inventory needs to support the business goals.
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

Skills

Client-centric mindset

Sales & operations

Customer service

Mobility

Stamina

Team orientation

Guiding Principles alignment

Job description

ALO is seeking a Seasonal Operations Associate for part-time work in Rochester Hills to support peak periods and deliver exceptional guest experiences. The role emphasizes inventory accuracy, visual standards, and seamless store operations, with a strong focus on customer service and teamwork.

The associate works up to 20 hours per week during the season, including blackout periods around Thanksgiving and the holidays, while contributing to a high-performing store environment.