Seasonal At Your Service Associate — Guest-Focused & Flexible

Macy's; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Paid time off

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support BOPS, returns, and order pickups while upholding Macy's service standards in a fast-paced environment.

This role emphasizes customer-first mindset, multitasking, and teamwork. Shifts include nights, weekends, and holidays, with opportunities to contribute to a welcoming shopping environment and strong customer relationships.

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Read and understand employment policies and safety rules in English.
• Makes prompt, sound decisions to address customer needs and resolve issues.
• Comfortable communicating and collaborating with customers and colleagues.
• Meets daily sales goal challenges.
• Acquires new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people and learning about them.
• Resourceful and adaptable to changing priorities; works well solo or in a team.
• Can handle electronic devices without issue.

Responsibilities

• Greet customers with warmth and professionalism and uphold Macy's service standards.
• Assist customers with purchases, returns, and BOPS processes; support order pickups.
• Keep At Your Service areas clean, organized, and ready for customers.
• Ensure smooth curbside and in-store pickup experiences; use systems to complete transactions.
• Promote loyalty programs and guide customers to benefits.
• Collaborate with teammates to achieve store sales goals and provide exceptional service.

Skills

Flexible availability

Customer service

Policy literacy (English)

Team collaboration

Goal orientation

Adaptability

Tech-savvy

Tools

Cash register

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support BOPS, returns, and order pickups while upholding Macy's service standards in a fast-paced environment.

This role emphasizes customer-first mindset, multitasking, and teamwork. Shifts include nights, weekends, and holidays, with opportunities to contribute to a welcoming shopping environment and strong customer relationships.