Seasonal Retail Associate: Guest-First Service & BOPs

Macy's; Miami (FL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Merchandise discounts

Health benefits

401(k) match

Paid time off

Job summary

Macy's is seeking an At Your Service Center Colleague to help deliver a seamless, personalized shopping experience. You’ll support BOPS, returns, order pickups, and other duties while upholding Macy's service standards.

Flexibility is essential, with shifts including nights, weekends, and holidays. This role goes beyond checkout, focusing on hospitality, teamwork, and creating a welcoming store environment for every customer.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Able to read and understand employment policies and safety rules in English.
• Strong communication with customers, coworkers, and supervisors.
• Able to meet daily sales goals and promote loyalty benefits.

Responsibilities

• Greet customers and deliver genuine hospitality to build relationships.
• Assist with Buy Online Pickup In Store (BOPS), returns, and order pickups.
• Keep checkout and pickup areas clean, organized, and ready for customers.
• Proactively promote loyalty benefits and guide customers through the checkout process.
• Collaborate with team to achieve store goals and deliver exceptional service.

Skills

Multitasking

Problem solving

Attention to detail

Customer-first

Tools

POS systems

Cash register

Handheld devices

Job description

Macy's is seeking an At Your Service Center Colleague to help deliver a seamless, personalized shopping experience. You’ll support BOPS, returns, order pickups, and other duties while upholding Macy's service standards.

Flexibility is essential, with shifts including nights, weekends, and holidays. This role goes beyond checkout, focusing on hospitality, teamwork, and creating a welcoming store environment for every customer.