Seasonal Customer Service & BOPs Associate

Macy's; Auburn (MA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

401(k) match

Paid holidays

Job summary

Macy's is seeking an At Your Service Center Colleague to help deliver a seamless, personalized shopping experience across BOPS, returns, and order pickups. You will uphold Macy's service standards while working in a fast-paced environment, including nights, weekends, and holidays.

The role emphasizes customer-first hospitality, teamwork, and a tidy, welcoming store space, with opportunities to learn about products, promotions, and loyalty benefits.

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Ability to communicate effectively with customers and colleagues.
• Ability to read and understand employment policies in English.
• Decision-making in real time to resolve customer needs.

Responsibilities

• Assist customers in Buy Online Pickup In Store (BOPS), returns, and order pickups.
• Maintain a clean, organized, and inviting shopping space for a welcoming experience.
• Support the team by staying informed on promotions, stock, and sales goals.

Skills

Flexible availability

Customer service

Effective communication

Team collaboration

Multitasking

Problem solving

Job description

Macy's is seeking an At Your Service Center Colleague to help deliver a seamless, personalized shopping experience across BOPS, returns, and order pickups. You will uphold Macy's service standards while working in a fast-paced environment, including nights, weekends, and holidays.

The role emphasizes customer-first hospitality, teamwork, and a tidy, welcoming store space, with opportunities to learn about products, promotions, and loyalty benefits.