Seasonal Retail Associate — Fast Checkout & Rewards

Michaels Stores; Houston (TX); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

401(k) match

Employee Discounts

Employee Assistance Program

Medical, Dental, Vision

Job summary

The Michaels Companies Inc. in Houston, TX is seeking a Store Team Member to deliver friendly customer service, help customers find products, and ensure fast checkout. You will participate in truck unloading, stocking, planograms, and in-store recovery to maintain a well-merchandised and in-stock store.

You will engage customers with rewards programs, assist with BOPIS/SFS processes, and adhere to SOPs. This role requires standing, moving, lifting, and teamwork in a climate-controlled retail

Qualifications

• Retail and/or customer service experience preferred
• Able to stand for long periods
• Able to move throughout the store, bend, lift, carry

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Complete merchandise recovery and maintenance including returns and go backs
• Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to SOPs and Company policies
• Interact professionally with customers and team members; cross-trained in Custom Framing selling and production

Skills

customer service

Job description

The Michaels Companies Inc. in Houston, TX is seeking a Store Team Member to deliver friendly customer service, help customers find products, and ensure fast checkout. You will participate in truck unloading, stocking, planograms, and in-store recovery to maintain a well-merchandised and in-stock store.

You will engage customers with rewards programs, assist with BOPIS/SFS processes, and adhere to SOPs. This role requires standing, moving, lifting, and teamwork in a climate-controlled retail