Seasonal Retail Associate - Fast Checkout & Customer Care

Michaels Stores; Cypress (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Tuition assistance

Job summary

The Michaels Stores location in Cypress, TX is seeking an in-store Team Member to deliver friendly customer service, assist shoppers, and ensure a smooth checkout experience. You will help customers locate products, process transactions, and promote rewards and credit card programs.

You will also support truck unloads, stock, planograms, and merchandise recovery while maintaining in-stock conditions and following SOPs. The role may involve framing duties and cross-training across departments.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail experience

Customer service

Job description

The Michaels Stores location in Cypress, TX is seeking an in-store Team Member to deliver friendly customer service, assist shoppers, and ensure a smooth checkout experience. You will help customers locate products, process transactions, and promote rewards and credit card programs.

You will also support truck unloads, stock, planograms, and merchandise recovery while maintaining in-stock conditions and following SOPs. The role may involve framing duties and cross-training across departments.