Seasonal Retail Associate: Customer Service & Stocking

Michaels; Rock Hill (MO); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Job summary

Michaels Rock Hill store is seeking a friendly, customer-focused team member to assist shoppers, locate products, and provide solutions. You will deliver a fast, friendly checkout, handle cash to standards, and support truck unloading, stocking, and planogram updates to keep the store well-merchandised.

You may engage guests in the Rewards program and Private Label Credit Cards, participate in omnichannel processes like BOPIS and SFS, and uphold SOPs, safety, and company policies.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Maintain merchandise recovery and in-stock store; support shrink and safety programs.
• Interact professionally and be a role model for team members.
• Cross trained in Custom Framing selling and production.

Skills

Customer service

Framing sales

Job description

Michaels Rock Hill store is seeking a friendly, customer-focused team member to assist shoppers, locate products, and provide solutions. You will deliver a fast, friendly checkout, handle cash to standards, and support truck unloading, stocking, and planogram updates to keep the store well-merchandised.

You may engage guests in the Rewards program and Private Label Credit Cards, participate in omnichannel processes like BOPIS and SFS, and uphold SOPs, safety, and company policies.