Seasonal Retail Associate: Customer Service & Stock

Michaels; Dothan (AL); Hybrid; USD 17,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

The Michaels Companies in the United States is seeking a Store Team Member to assist customers, stock shelves, and support checkout operations. You will help customers locate products, explain rewards programs, and participate in omnichannel processes like Buy Online Pick Up In Store and Ship From Store.

You will also assist with truck unloading, planograms, and merchandise recovery while maintaining store standards.

Qualifications

• Preferred retail or customer service experience is favored.

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
• Help customers shop, locate products, and provide them with solutions Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.
• Other duties as assigned.

Skills

Retail experience

Customer service

Job description

The Michaels Companies in the United States is seeking a Store Team Member to assist customers, stock shelves, and support checkout operations. You will help customers locate products, explain rewards programs, and participate in omnichannel processes like Buy Online Pick Up In Store and Ship From Store.

You will also assist with truck unloading, planograms, and merchandise recovery while maintaining store standards.