Retail Stocking & Customer Service Associate

Michaels Stores; Columbia (SC); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

Michaels Stores in Columbia, SC is seeking a Store Team Member to help customers, locate products, and provide solutions. You will handle fast, friendly checkouts and participate in BOPIS/SFS and other omni-channel processes.

You will also stock, manage planograms, and ensure in-stock conditions while supporting safety programs and SOPs. The role requires standing, lifting, and flexible hours including nights and weekends.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members

Skills

Retail experience

Job description

Michaels Stores in Columbia, SC is seeking a Store Team Member to help customers, locate products, and provide solutions. You will handle fast, friendly checkouts and participate in BOPIS/SFS and other omni-channel processes.

You will also stock, manage planograms, and ensure in-stock conditions while supporting safety programs and SOPs. The role requires standing, lifting, and flexible hours including nights and weekends.