Seasonal Retail Associate: Customer Service & In-Store Ops

Michaels; Madison (WI); Presencial; USD 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

Descripción de la vacante

Michaels Huntsville-Madison store is seeking a friendly team member to help customers shop, locate products, and provide solutions, delivering fast, friendly checkout with accurate cash handling. You will participate in truck unloads, stocking, and maintaining a well-merchandised, in-stock store.

You will engage customers in rewards programs, support omni‑channel services like BOPIS and SFS, follow SOPs, and work with a respectful team in a climate-controlled environment.

Formación

• Retail and/or customer service experience preferred.

Responsabilidades

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Conocimientos

Retail / customer service

Descripción del empleo

Michaels Huntsville-Madison store is seeking a friendly team member to help customers shop, locate products, and provide solutions, delivering fast, friendly checkout with accurate cash handling. You will participate in truck unloads, stocking, and maintaining a well-merchandised, in-stock store.

You will engage customers in rewards programs, support omni‑channel services like BOPIS and SFS, follow SOPs, and work with a respectful team in a climate-controlled environment.