Seasonal Retail Associate - Customer Experience

Michaels of Canada; Kentucky; On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

401(k) with employer match

Job summary

The Michaels Companies Inc. is seeking team members for its Huntsville, AL store to deliver friendly customer service and assist customers in finding products.

You will ensure a fast and friendly checkout experience and participate in truck unloading and merchandise stocking to keep the store well-merchandised. Responsibilities include promoting the Rewards program, educating customers on VOC surveys, and supporting omnichannel processes such as BOPIS and SFS, while upholding SOPs and safety

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast checkout experience with cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Maintain merchandise recovery and store recovery to ensure in-stock and well-merchandised shelves
• Support shrink and safety programs

Skills

Customer service

Retail experience

Job description

The Michaels Companies Inc. is seeking team members for its Huntsville, AL store to deliver friendly customer service and assist customers in finding products.

You will ensure a fast and friendly checkout experience and participate in truck unloading and merchandise stocking to keep the store well-merchandised. Responsibilities include promoting the Rewards program, educating customers on VOC surveys, and supporting omnichannel processes such as BOPIS and SFS, while upholding SOPs and safety