Customer-Focused Retail Associate & Stock Specialist

Michaels; Huntsville (AL); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

401(k) with employer match

Employee Assistance Program

Medical

Dental

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Job summary

Michaels is seeking a Store Associate for the Huntsville East store. You will help customers, locate products, and provide solutions, while handling fast, friendly checkout with cash accuracy. You’ll promote the Rewards program, assist with omnichannel processes like BOPIS and SFS, and participate in truck unloading, stocking, and planogram duties.

Cross training in Custom Framing is available. Applicants should have retail or customer service experience and be at least 16 years old.

Qualifications

• Retail and/or customer service experience preferred.
• Assist customers with product location and solutions.
• Provide a fast, friendly checkout with cash handling to standard.
• Promote Rewards program and Private Label Credit Cards; enroll customers.
• Assist with Omni channel processes: Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POG) duties.
• Maintain stock and merchandise recovery; follow store recovery processes.
• Adhere to SOPs and company policies; present a positive image for the brand.
• Cross trained in Custom Framing selling and production.
• Michaels requires all team members to be at least sixteen (16) years or older.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and enroll them.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes including BOPIS and SFS.
• Participate in truck unload, stocking, and planogram (POG) duties.
• Responsible for merchandise recovery and store recovery for in-stock, well-merchandised store.
• Support shrink and safety programs and follow SOPs.
• Interact with customers and teammates positively; model company values.
• Cross trained in Custom Framing selling and production.

Job description

Michaels is seeking a Store Associate for the Huntsville East store. You will help customers, locate products, and provide solutions, while handling fast, friendly checkout with cash accuracy. You’ll promote the Rewards program, assist with omnichannel processes like BOPIS and SFS, and participate in truck unloading, stocking, and planogram duties.

Cross training in Custom Framing is available. Applicants should have retail or customer service experience and be at least 16 years old.