Seasonal Reservations & Guest Experience Specialist

THEODORE ROOSEVELT MEDORA FOUNDATION; Medora (ND); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Sales incentives

Job summary

The Theodore Roosevelt Medora Foundation (TRMF) is a 501(c)(3) nonprofit and premier tourism organization dedicated to connecting people with Medora through memorable entertainment, historical, and educational experiences. Reservations Specialists provide excellent customer service to guests calling to reserve lodging, attractions, golf, and more.

In addition to an hourly base rate, roles offer sales incentives based on weekly targets set by department heads for the summer season.

Qualifications

• Excellent verbal and written communication skills.
• Provide outstanding guest service.
• Reliable, on time, and ready for every shift.
• Excellent computer typing skills.
• Good interpersonal and teamwork skills.
• Must be fluent in English; bilingual a plus.
• Prior call center experience preferred.

Responsibilities

• Provide excellent customer service while answering and returning telephone calls with guests.
• Make reservations for Medora hotels and the Medora Campground.
• Promote sales of tickets to the Medora Musical and other TRMF attractions by providing all guests with enthusiastic and accurate information.
• Work quickly and efficiently on computers and with various software programs.
• Maintain knowledge of hotel policies including room rates, discounts, pet policies and check in times.
• Maintain knowledge of attractions policies and manage guest ticket orders as needed.
• Be able to speak and understand English fluently over the phone and through email.
• Provide in person ticketing support at various venues as needed.
• Have the opportunity to earn incentives throughout the summer based on weekly individual and department goals.
• Interact and maintain positive relationships with guests, co-workers, and management consistent with TRMF values.
• Perform other related duties as required.

Skills

Verbal communication

Written communication

Typing

Reliability

Teamwork

Bilingual a plus

Job description

The Theodore Roosevelt Medora Foundation (TRMF) is a 501(c)(3) nonprofit and premier tourism organization dedicated to connecting people with Medora through memorable entertainment, historical, and educational experiences. Reservations Specialists provide excellent customer service to guests calling to reserve lodging, attractions, golf, and more.

In addition to an hourly base rate, roles offer sales incentives based on weekly targets set by department heads for the summer season.