Seasonal Reservations & Guest Services Pro

Medora; North Dakota; On-site; USD 21,000 - 30,000; Full time

Job summary

The Theodore Roosevelt Medora Foundation (TRMF) is seeking a Reservations Specialist to handle lodging, ticketed attractions, and event bookings in Medora, North Dakota. You will assist guests by phone and email, process reservations, and promote TRMF activities with enthusiasm.

The role offers an hourly base rate plus potential sales incentives, operates in a professional office environment, and supports visitors during the busy summer season.

Qualifications

• Excellent verbal and written communication skills.
• Provide outstanding guest service.
• Reliable, on time, and ready for every shift.
• Excellent computer typing skills.
• Good interpersonal and teamwork skills.
• Must be fluent in English; bilingual a plus.

Responsibilities

• Provide excellent customer service while answering and returning telephone calls with guests.
• Make reservations for three Medora hotels and the Medora Campground.
• Promote sales of tickets to the Medora Musical and other TRMF attractions by providing all guests with enthusiastic and accurate information.
• Work quickly and efficiently on computers and with various software programs.
• Maintain knowledge of hotel policies including room rates, discounts, pet policies and check in times.
• Maintain knowledge of attractions policies and manage guest ticket orders as needed.
• Be able to speak and understand English fluently over the phone and through email.
• Participate in workplace safety training sessions.
• Provide in person ticketing support at various venues as needed.
• Have the opportunity to earn incentives throughout the summer based on weekly individual and department goals.
• Interact and maintain positive relationships with guests, co-workers, and management consistent with TRMF values.
• Perform other related duties as required.

Skills

Excellent verbal and written comms

Guest service excellence

Reliability & punctuality

Typing skills

Interpersonal & teamwork

Tools

CRM software

Job description

The Theodore Roosevelt Medora Foundation (TRMF) is seeking a Reservations Specialist to handle lodging, ticketed attractions, and event bookings in Medora, North Dakota. You will assist guests by phone and email, process reservations, and promote TRMF activities with enthusiasm.

The role offers an hourly base rate plus potential sales incentives, operates in a professional office environment, and supports visitors during the busy summer season.