Front Desk Respresentative

THEODORE ROOSEVELT MEDORA FOUNDATION; Medora (ND); On-site; USD 25,000 - 30,000; Full time

Job summary

The Theodore Roosevelt Medora Foundation (TRMF) is seeking a Front Desk Representative to operate the hotel/motel front desk and assist guests with inquiries. You will warmly welcome guests, manage check-ins/outs efficiently, and direct guests to the appropriate staff for assistance and special requests.

The role requires excellent verbal communication, consistent customer service, reliability, and the ability to stand for extended periods.

Qualifications

• Excellent verbal communication and consistent, excellent customer service.
• Reliable, on time, and ready for every shift.
• Ability to stand for extended periods of time.
• Familiarity with PMS systems is a plus; willingness to learn.

Responsibilities

• Operate the hotel/motel front desk and assist guests with inquiries.
• Welcome guests warmly and professionally.
• Direct guests to appropriate staff for assistance and special requests.
• Handle guest issues promptly and professionally.
• Ensure final bills are delivered promptly and lobby areas are tidy and orderly.
• Assist guests with reservations and provide local recommendations.

Skills

Excellent verbal communication

Customer service

Reliability / punctuality

Stand for extended periods

Education

Front Desk experience desirable

Operate PMS system (learnable)

Math skills for cash handling

English fluent (bilingual a plus)

Tools

PMS system

Job description

Description

Our Company

The Theodore Roosevelt Medora Foundation (TRMF) is a premier tourism operation and a 501(c)(3) nonprofit organization. TRMF welcomes hundreds of thousands of guests each year through a diverse lineup of entertainment, historical, and educational attractions. We are committed to connecting people to Medora through positive, life-changing experiences.

Summary

As a member of the lodging team, a Front Desk Representative will operate the hotel/motel front desk and assist guests with inquiries.

• Efficiently manages the operations of the front desk, ensuring minimal time for check-in and checkout
• Warmly and professionally welcomes all guests
• Directs guests to appropriate hotel staff for assistance with questions and special requests
• Handle guest issues as they arise
• Treats requests with professionalism, tact, and courteous manner
• Ensures prompt delivery of final bills to guests
• Ensures lobby and shared areas are kept neat and orderly
• Maintains knowledge of Medora, Hotel Rooms, Hotel Policies and is able to assist guests in making reservations or providing recommendations

Requirements

Required Skills/Abilities

• Excellent verbal communication skills.
• Provide consistent, excellent customer service.
• Reliable, on time, and ready for every shift.
• Ability to stand for extended periods of time.

Required Education and Experience

• Previous Front Desk experience desirable.
• Must be able to operate PMS system, or willing to learn.
• Must possess math skills sufficient to make changes for customers quickly and accurately.
• Must be fluent in English, bilingual a plus.

Work Environment

This position is generally in an indoor setting in a controlled, temperate environment. Occasionally working outside in hot conditions when working the Medora Musical.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is continuously required to talk, hear, hand/eye coordination, stand, walk, have repetitive use of hands and arms, and grasp. Visual acuity to determine accuracy, details and transcribe data, determine neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests. Occasionally required to push, pull, stoop, bend, lift and carry up to 25 pounds.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Sunday through Saturday. Shifts vary based on business needs and the needs of the customer.

AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodation for qualified individuals with disabilities.

Our Location:

TRMF is located in the heart of the Badlands: Medora, North Dakota.

It’s situated near the border separating North Dakota and Montana, along Interstate 94. Medora is the basecamp to Theodore Roosevelt National Park: 110 square miles of rugged beauty. You’re never more than a few minutes away from a night under the stars or a bike ride along the thrilling Maah Daah Hey Trail. In Medora, beauty and adventure abound.

Our central hub of operations, the Life Skills Center, is a state-of-the-art campus, purpose-built for the glory of work and the joy of living. It features a dining room, a fitness center, as well as spaces for music, studying, learning, prayer, reflection, and socializing—all designed with our employees in mind.