Reservations Center Specialist

THEODORE ROOSEVELT MEDORA FOUNDATION; Medora (ND); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Sales incentives

Job summary

The Theodore Roosevelt Medora Foundation (TRMF) is a 501(c)(3) nonprofit and premier tourism organization dedicated to connecting people with Medora through memorable entertainment, historical, and educational experiences. Reservations Specialists provide excellent customer service to guests calling to reserve lodging, attractions, golf, and more.

In addition to an hourly base rate, roles offer sales incentives based on weekly targets set by department heads for the summer season.

Qualifications

• Excellent verbal and written communication skills.
• Provide outstanding guest service.
• Reliable, on time, and ready for every shift.
• Excellent computer typing skills.
• Good interpersonal and teamwork skills.
• Must be fluent in English; bilingual a plus.
• Prior call center experience preferred.

Responsibilities

• Provide excellent customer service while answering and returning telephone calls with guests.
• Make reservations for Medora hotels and the Medora Campground.
• Promote sales of tickets to the Medora Musical and other TRMF attractions by providing all guests with enthusiastic and accurate information.
• Work quickly and efficiently on computers and with various software programs.
• Maintain knowledge of hotel policies including room rates, discounts, pet policies and check in times.
• Maintain knowledge of attractions policies and manage guest ticket orders as needed.
• Be able to speak and understand English fluently over the phone and through email.
• Provide in person ticketing support at various venues as needed.
• Have the opportunity to earn incentives throughout the summer based on weekly individual and department goals.
• Interact and maintain positive relationships with guests, co-workers, and management consistent with TRMF values.
• Perform other related duties as required.

Skills

Verbal communication

Written communication

Typing

Reliability

Teamwork

Bilingual a plus

Job description

Description

Our Company:

The Theodore Roosevelt Medora Foundation (TRMF) is a 501(c)(3) nonprofit and premier tourism organization dedicated to connecting people with Medora through memorable entertainment, historical, and educational experiences.

Summary/Objective:

Reservations Specialists have the primary day-to-day responsibility to provide excellent customer service to guests calling to make reservations for Medora's lodging, ticketed attractions, golf, and others. Reservations Specialists also provide general information about Medora, including but not limited to the TRMF operated businesses they book reservations for. In addition to the hourly base rate, Reservations Specialists have an opportunity to earn sales incentives in this role. Sales incentives are available based on individual and team targets that are determined by the department head prior to the summer season.

• Provide excellent customer service while answering and returning telephone calls with guests.
• Make reservations for three Medora hotels and the Medora Campground.
• Promote sales of tickets to the Medora Musical and other TRMF attractions by providing all guests with enthusiastic and accurate information.
• Work quickly and efficiently on computers and with various software programs.
• Maintain knowledge of hotel policies including room rates, discounts, pet policies and check in times.
• Maintain knowledge of attractions policies and manage guest ticket orders as needed.
• Be able to speak and understand English fluently over the phone and through email.
• Participate in workplace safety training sessions.
• Provide in person ticketing support at various venues as needed.
• Have the opportunity to earn incentives throughout the summer based on weekly individual and department goals.
• Interact and maintain positive relationships with guests, co-workers, and management consistent with TRMF values.
• Perform other related duties as required.

Supervisory Requirements:

• None

Requirements

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Provide outstanding guest service.
• Reliable, on time, and ready for every shift.
• Excellent computer typing skills.
• Good interpersonal and teamwork skills.

Required Education and Experience

• Must give exceptional service to all guests.
• Must be able to troubleshoot and create solutions if needed.
• Prior call center experience preferred.
• Must be fluent in English, bilingual a plus.

Work Environment

This position is in a professional office environment. Indoor settings will be in a controlled, temperate, ergonomically friendly environment equipped with sit-stand desks and adjustable computer monitors. This role occasionally requires the employee to work outside in all weather conditions including heat, cold, humidity, and wind. This position continuously works with others.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Prolonged periods of sitting at a desk and working on a computer. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must be able to lift up to 25 lbs. at times.

AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodation for qualified individuals with disabilities.

Our Location:

TRMF is located in the heart of the Badlands: Medora, North Dakota.

It’s situated near the border separating North Dakota and Montana, along Interstate 94. Medora is the basecamp to Theodore Roosevelt National Park: 110 square miles of rugged beauty. You’re never more than a few minutes away from a night under the stars or a bike ride along the thrilling Maah Daah Hey Trail. In Medora, beauty and adventure abound.

Our central hub of operations, the Life Skills Center, is a state-of-the-art campus, purpose-built for the glory of work and the joy of living. It features a dining room, a fitness center, as well as spaces for music, studying, learning, prayer, reflection, and socializing—all designed with our employees in mind.